Senior Service Delivery Manager

1 month ago


Pretoria, Gauteng, South Africa People Dimension Full time
About the Role

We are seeking an experienced Senior Service Delivery Manager to join our team at People Dimension. The successful candidate will be responsible for leading our sales and service departments, ensuring that our dealerships adhere to our high standards.

Key Responsibilities
  • Lead the sales and service teams to achieve company targets and drive business growth.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Manage and resolve legal and ombudsman cases in a timely and efficient manner.
  • Coordinate training programs and ensure that all staff members receive necessary training and development opportunities.
Requirements
  • Bachelor's degree or equivalent qualification in a relevant field.
  • Minimum of 5 years' experience in a senior management role, preferably in the motor retail industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, staff, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions and drive business results.
Salary and Benefits

The salary for this role is R350,000 - R450,000 per annum, depending on experience. In addition to a competitive salary, you will also receive a comprehensive benefits package, including medical aid contributions and a provident fund.


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