Accounts Receivable Coordinator
1 month ago
Position: Collections Specialist
Location: Pretoria
Are you dedicated to ensuring that outstanding debts are collected efficiently? Do you possess strong negotiation skills and an exceptional ability to influence clients towards favorable outcomes? If client satisfaction is your priority, then this opportunity is for you.
This position is vital to our organization, as you will be responsible for collecting overdue payments on behalf of the company.
Who is the ideal candidate?
A professional who excels in teamwork and can advocate for the company to ensure that overdue accounts are settled. You will play a crucial role in supporting the company's loan division by preventing accounts from becoming delinquent.
What are the key responsibilities?
- Directly collect payments from clients;
- Coordinate with external debt collectors on outsourced loans;
- Address customer inquiries;
- Handle credit bureau inquiries;
- Assist clients under debt counseling or administration orders;
- Submit insurance claims accurately;
- Support the team with payment receipting and allocation;
- Investigate and authorize refunds;
- Examine and escalate fraudulent activities.
What skills and attributes are essential?
- Empathy and active listening with strong verbal and written communication skills;
- Ability to provide clear and relevant information and advice;
- Proactive problem identification and resolution;
- Analytical skills to find effective solutions;
- Root cause analysis to prevent recurrence;
- Collaborative mindset to achieve shared goals;
- Accountability for all projects undertaken;
- Encouragement of diverse opinions and ideas;
- Innovative thinking and openness to new methods;
- Organizational skills to prioritize tasks effectively;
- Goal setting and achievement focus;
- Efficient planning to meet deadlines;
- Identification of critical factors affecting outcomes;
- Reliability assessment and conclusion drawing;
- Interpretation of analysis and information;
- Decision-making based on thorough analysis;
- Persuasion skills to foster understanding;
- Successful negotiation strategy development and execution;
- Calmness in conflict situations;
- Collaborative efforts to achieve positive results;
- Research skills for thorough investigations;
- Relational skills to connect with others;
- Patience in stakeholder interactions;
- Sound judgment in all circumstances;
- Awareness of non-verbal communication;
- Integrity in all actions;
- Professionalism and strong work ethics;
- Discipline and eagerness to learn;
- Openness and straightforwardness;
- Resilience and adaptability.
What qualifications are required for this role?
- Matric;
- A Certificate in business administration or a related field is advantageous;
- At least 3 years of experience in a collections call center or similar role;
- Strong knowledge of collections processes and relevant legislation;
- Experience working with external debt collectors;
- Understanding of debt counseling processes.
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