IT Support Specialist

5 days ago


Cape Town, Western Cape, South Africa Wns (Holdings) Limited (Adr) Full time
About WNS (Holdings) Limited (NYSE : WNS)

We are a global Business Process Management leader, offering business value to clients across various industry verticals.

Our operations in South Africa have established us as the industry leader for Business Process Outsourcing (BPO), with a growing presence in Africa.

We employ thousands of people across eight delivery centers in South Africa and deliver a range of services from basic to complex processes.

About This Role

The Program Analyst position is responsible for supporting and maintaining IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance, and daily service tasks.

This role requires working shifts on a 24/7 rotation to support various customers, including:

  • Maintaining and supporting business applications, ensuring reliability, availability, and sustainability of information and communication resources.
  • Managing tickets, prioritizing, and escalating incidents efficiently.
  • Installing, diagnosing, maintaining, and repairing PC hardware, telephony, and related hardware as per business requirements.
  • Ensuring minimum downtime, identifying potential risks, and suggesting solutions.
  • Responding to business incidents and problems, escalating incidents when required.


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