Store Operations Director
3 days ago
Company Overview
The Clicks Group Limited is a leading retailer in the health and beauty industry. Our vision is to be the customer's first choice, delivering employee affiliation, customer satisfaction, and shareholder value.
Job Description
We are seeking an experienced Store Operations Director to lead and direct our store operations team in achieving sales, profit, and compliance targets. As a key member of our leadership team, you will be responsible for ensuring efficient store operations, driving customer service excellence, and fostering a high-performing business culture.
Key Responsibilities
- To ensure the achievement of stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained.
- To ensure competent and motivated employees through effective selection, leadership, management, and ongoing development.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model.
- To ensure all administrative responsibilities are attended to in an efficient manner, including time and attendance and employee records.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience.
- To build and maintain sound working relationships with stakeholders (centre managers, suppliers, DC's) to achieve business objectives.
Requirements
- Minimum 5 years' experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million.
- Extensive people management experience of a large and diverse workforce.
- Financial management experience (budgets, profit and loss statements, financial ratios).
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