Hotel Guest Services Director

2 days ago


Limpopo, South Africa Bright Placements Full time

As a Hotel Guest Services Director at Bright Placements, you will be responsible for overseeing the front office operations of our hotel, including guest check-in/check-out, reservations, and guest inquiries. You will ensure that all guests receive a warm welcome and exceptional service throughout their stay, and lead, train, and motivate the front office team to ensure adherence to hotel standards and policies.

You will handle guest complaints or issues promptly, professionally, and efficiently, ensuring positive resolutions. In addition, you will be responsible for smooth communication between departments, such as housekeeping, food & beverage, and activities, to ensure seamless service.

You will also be responsible for monitoring and maintaining the front desk area, ensuring it is clean, organized, and well-stocked. Manage the rooming of guests, upgrades, and special requests, ensuring all preferences are met. Oversee daily guest reports and ensure all billing, payments, and guest accounts are handled accurately.

We are looking for an experienced and skilled Hotel Guest Services Director who has a passion for delivering exceptional guest experiences in a luxury setting. If you have previous experience in a front office or guest services role, preferably in a 5-star or luxury hospitality environment, and possess strong leadership and team management skills, please submit your application.



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