Customer Service Representative

3 days ago

East London, Eastern Cape, South Africa Virginia Tech Full time

About Virginia Tech

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our department, you will play a crucial part in ensuring our customers receive exceptional service by providing timely and effective support to our diverse customer base.

Key Responsibilities:

  1. Serve as the primary point of contact for all customer inquiries, requests, and complaints via phone, email, and in-person interactions.
  2. Provide accurate and timely information to customers regarding products, services, policies, and procedures.
  3. Determine the nature of customer concerns and act accordingly by providing appropriate solutions and escalating issues as necessary.
  4. Process transactions and maintain customer records in our database.
  5. Collaborate with other team members to ensure prompt and effective resolution of customer issues.
  6. Serve as a liaison between the customer and other departments to ensure a seamless and positive experience.
  7. Support marketing efforts by providing timely and accurate information to customers and promoting new products and services.
  8. Maintain a thorough knowledge of our products, services, and policies.
  9. Participate in team meetings and training to continuously improve customer service skills and knowledge.

Qualifications:

  1. High school diploma or equivalent required; associate or bachelor's degree preferred.
  2. 1-2 years of experience in customer service or a related field.
  3. Excellent communication and interpersonal skills.
  4. Demonstrated ability to handle multiple tasks and prioritize in a fast-paced environment.
  5. Experience working with databases and proficiency in Microsoft Office Suite.
  6. Basic knowledge of marketing principles is a plus.
  7. Flexible schedule, with the ability to work evenings and weekends as needed.
  8. Passion for providing exceptional customer service.
  9. Ability to work independently and as part of a team.

We Offer:

  1. Competitive salary based on experience and qualifications.
  2. Comprehensive benefits package including health, dental, vision, and retirement plans.
  3. Dynamic and supportive work environment.
  4. Opportunities for growth and professional development.

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