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Global IT Support Specialist for International Client Services

1 week ago

Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
About the Role

Isilumko Staffing (JHB) is seeking a skilled 1st Line IT Support Technician to join their team in Johannesburg. The successful candidate will provide technical support to our international cruise line clients on night shift, ensuring seamless communication and resolution of technical issues.

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a solid understanding of computer literacy, particularly with Office 365 and MS TEAMS.

A degree in Computer Science or related field is not necessary but relevant certifications such as A+, N+ are advantageous.

Key Responsibilities
  • Setting up new PC equipment and peripherals for staff and clients
  • Loading new users onto our system
  • Managing user accounts across various platforms
  • Providing Office 365 and other Windows-based applications support
  • Troubleshooting and resolving software or hardware issues
  • Assisting colleagues and clients via phone or email to resolve technical problems

We value a proactive and detail-oriented approach to work, and the ability to maintain confidentiality when dealing with sensitive information.

This role offers opportunities for growth and development within our organization, with training provided to ensure success.