Energy Management Systems Specialist
14 hours ago
Level-Up Regional Tier 3 Technical Support Role
At Level-Up, we are seeking a skilled Energy Management Systems Specialist to join our team. This role is perfect for an individual with strong technical expertise and excellent problem-solving skills.
About the Job:
We offer a competitive salary of $120,000 - $150,000 per year, depending on experience. As an Energy Management Systems Specialist at Level-Up, you will be responsible for providing advanced technical support for our energy management, generation, and storage solutions.
Key Responsibilities:
- Troubleshoot Complex Issues: Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 support teams.
- Perform In-Depth Diagnostics: Perform in-depth diagnostics and analysis of system performance and technical problems.
- Collaborate with Teams: Collaborate with cross-functional teams to implement and validate technical solutions.
- Maintain Knowledge: Maintain up-to-date knowledge of our products and services, as well as industry trends and technologies.
- Develop Documentation: Develop and maintain technical documentation, including troubleshooting guides and best practices.
- Conduct On-Site Visits: Conduct on-site visits to client locations for technical support and system optimization, as needed.
- Provide Training: Provide training and mentorship to Tier 1 and Tier 2 support teams.
- Ensure Timely Resolution: Ensure timely resolution of technical issues to maintain high levels of client satisfaction.
Requirements:
- Bachelor's Degree: Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
- Technical Experience: Proven experience in a Tier 3 technical support role, preferably in the energy sector.
- Knowledge of Energy Systems: Strong knowledge of energy management systems, renewable energy technologies, and storage solutions.
- Diagnostics and Analysis: Proficiency in diagnostic tools and techniques for troubleshooting complex technical issues.
- Problem-Solving Skills: Excellent problem-solving and analytical skills.
- Communication Skills: Strong communication and interpersonal skills.
- Independent Work: Ability to work independently and collaboratively in a fast-paced environment.
- Travel: Willingness to travel to client locations as needed.
- AI-Driven Solutions: Knowledge of AI-driven digital solutions for site monitoring and management is a plus.
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