Network Operations Shift Manager

4 days ago


Johannesburg, Gauteng, South Africa TalentCru Full time
Job Description

TalentCru is seeking a highly skilled Network Operations Shift Manager to join our team. As a key member of our operations team, you will be responsible for managing network operations 24/7/365, coordinating shift workers, and ensuring seamless operations around the clock.

Key Responsibilities
  • Network Operations Management: Oversee network infrastructure, monitor site performance, and respond to potential issues proactively.
  • Shift Coordination: Manage and coordinate shift workers effectively to ensure continuous coverage, scheduling, and optimizing resources during various shifts.
  • Corrective Intervention: Handle corrective intervention tickets, diagnose network problems, and implement solutions to minimize downtime.
  • Tier 2 Support: Provide Tier 2 network operations support, resolving complex technical issues within defined service level agreements.
  • Escalation Management: Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
  • Performance Reporting: Provide regular performance reports on network operations, highlighting key metrics, incidents, and resolutions.
Requirements
  • Background in Network Operations: Proven experience in overseeing network infrastructure, coordinating shifts, and managing resources effectively.
  • Technical Expertise: Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies.
  • Vendor Management: Experience in managing vendor daily performance and deliverables, power availability SLA management, alarm visibility, MTTR, MTTD, TTR management, and NOC systems uptime.
Core Competencies
  • Effective Communication: Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
  • Problem-Solving: Ability to troubleshoot and resolve network issues efficiently.
  • Collaboration: Ability to collaborate with higher-tier support teams and external vendors.
  • Leadership: Ability to lead and manage shift workers effectively, ensuring seamless transition and coverage.


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