IBX Operations Head
4 days ago
We are seeking a highly motivated IBX Operations Head to join our team. This role is critical in ensuring the smooth operation of our data centers and maintaining high levels of customer satisfaction.
Key Responsibilities:- Drive strategic planning and priorities for data center customer and facilities management operations.
- Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget).
This is an excellent opportunity for someone who is passionate about leading cross-functional teams and driving operational excellence. If you have experience in data center management and are looking for a new challenge, please apply.
Responsibilities:- Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience.
- Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination.
- Ensure consistent customer, vendor and staff experience and on-the-ground response across all data centers.
- Contribute to the Equinix Centers of Excellence as and when appropriate and implement policies and procedures to ensure global consistency and effectiveness.
- Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness.
- Ensure consistent and accurate Capacity Management of power and cooling.
- Establish and manage effective Customer Project Management / Implementation, pre and post Sales contracts.
- Ensure all sites achieve and remain compliant with ISO / PCIDSS / SOCI / II and other corporate accreditations.
- Keep staffing levels on target in terms of number of staff as well as required skill levels.
- Define, implement, and run annual financial outlooks (OPEX / CAPEX).
- Aascertain that the running costs of the data centers are kept to an optimum level whilst maintaining full service to the customers.
- Own implement and drive efficiency across all sites.
- Be on call for critical situations / problems within the data centers.
- Focus on global consistency to ensure Equinix objectives are met and customer experience maximised.
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