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Level 2 Network Technician

1 week ago

Rustenburg Local Municipality, South Africa HCLTech Full time

HCLTech is a dynamic and innovative technology company seeking a highly skilled Level 2 Network Technician to join our team.

Job Description

This role involves providing critical infrastructure services to various clients, requiring exceptional technical skills and excellent problem-solving abilities.

The successful candidate will be responsible for:

  • Providing timely support for on-call escalations and conducting root cause analysis of issues.
  • Independently resolving tickets within agreed SLAs for volume and time.
  • Ensuring adherence to quality standards, regulatory requirements, and company policies.
  • Engaging in value-added activities such as knowledge base updates, management, training freshers, and coaching analysts.
  • Fostering positive customer experiences through First Call Resolution and minimizing rejected resolutions/reopen cases.
Essential Skills and Qualifications

To succeed in this role, the ideal candidate should have:

  • Experience in operating technology with good network, server, and wireless skills.
  • Familiarity with printers, EUC devices, Rajant Network, TnA, and security systems.
  • Knowledge of wireless networks, OT devices, and mining.
  • Certifications: CCNA, CCNA Wireless, VMWare, MSCA, MS Office Apps, OTDR Testing (Advantages), RCNA (Recommended).
  • Proficiency in tool sets (Recommended).