System Reliability Manager
5 days ago
Skills and Qualifications
A successful candidate for this role will generally possess the following qualifications and skills:
- A bachelor's degree or higher education (preferably in Engineering, Computer Science, or IT).
- Knowledge of Service Delivery and incident management and escalation processes.
- Experience in querying SQL databases for analytical and diagnostic purposes.
- Experience with building and maintaining modern monitoring, analysis, and diagnostics systems, e.g., Prometheus, Zabbix, Nagios, Splunk, ELK, Grafana.
- Scripting experience: e.g., Bash, Python, or similar for writing new plugins for Nagios.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills (English Language).
- Ability to work flexible hours and shifts, including nights and weekends.
- Experience with monitoring tools like Splunk, Datadog, OpsGenie, or similar platforms.
- Strong knowledge of AWS CloudWatch and AWS Lambda for setting up alerts and monitoring workflows.
- Extensive hands-on experience with Prometheus and Grafana for advanced monitoring and dashboard management.
- Proficiency in OpenSearch, Kibana, or equivalent log management tools like Graylog.
- Expertise in Kubernetes (K8s) monitoring, preferably with a Certified Kubernetes Administrator (CKA) certification.
- AWS Solutions Architect (AWS SA) certification preferred.
- Certifications in management or IT service delivery (e.g., ITIL, PMP) are a plus.
- Demonstrated ability to work as a team player with excellent collaboration and management skills.
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