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Business Requirements Analyst Lead

1 week ago

Johannesburg, Gauteng, South Africa Old Mutual South Africa Full time

About Us

Old Mutual South Africa is a leading provider of financial services, offering a wide range of solutions to individuals and businesses across the continent.

Our company is built on a strong foundation of excellence, integrity, and innovation, and we are committed to delivering exceptional value to our customers and stakeholders.

Job Overview:

We are seeking an experienced Business Analyst to join our team, who will be responsible for analysing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.

The ideal candidate will have a proven track record in Retail Banking and digital banking systems, with a focus on collaboration, problem-solving, and communication skills.

Responsibilities:

  • Collaboration and Communication: Work closely with cross-functional Agile teams to identify customer and business needs, translate them into requirements expressed as Use Stories, and deliver compelling Customer Experiences.
  • System Implementation: Analyze and document business requirements, design solutions, and implement banking systems and processes in an Agile environment.

Requirements:

  • Domain Expertise: Experience in working with Salesforce (ideally in Financial Services domain), supporting Call Centre operations, system implementation, testing, and deployment in Retail Banking.
  • Work Experience: At least 7 years of proven experience as a Business Analyst/Senior Business Analyst in Retail Banking and digital banking systems.
  • Skills and Qualifications: Bachelor's degree in Information Systems, Computer Science, Engineering, or related field; knowledge of Agile methodologies and project management practices, including Scrum, Kanban, and Lean.