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Solutions Design Engineer

2 weeks ago


Cape Town, Western Cape, South Africa Amazon Full time
Enterprise Contact Center Architect
We are seeking an experienced Sr. Specialist Solutions Architect, Amazon Connect to lead our team in developing innovative solutions for customers in EMEA region. As a key member of the team, you will leverage your expertise in cloud computing and technology domains to drive business growth and improve customer experience.

Responsibilities
- Develop and implement scalable, flexible, and resilient technical architectures for customers.
- Collaborate with specialist, sales, marketing, and products teams to ideate around customers' challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.

Requirements
- 7+ years of experience in cloud computing and specific technology domains.
- 5+ years of experience in Contact Center Technologies/CCaaS or building integrations across WFM, CRM, and other contact centre solutions.