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Helpdesk Support Professional

2 weeks ago

Nelspruit, Mpumalanga, South Africa The Core Group Full time
iStore Technical Support Consultant Job Description

iStore is seeking a highly skilled Technical Support Consultant to join our team. As a Technical Support Consultant, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing training and assistance to customers on using Apple products.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. You will be part of a dynamic team that values innovation, teamwork, and customer satisfaction.

Key Responsibilities
  1. Provide technical support to customers via phone, email, or in-store.
  2. Troubleshoot and resolve technical issues related to Apple products.
  3. Assist customers with software installation and configuration.
  4. Provide training and assistance to customers on using Apple products.

Requirements
  1. Completed Matric and IT qualification (minimum A+/N+).
  2. Experience in Helpdesk/1st Line Support.
  3. Strong analytical and problem-solving skills.
  4. Excellent communication and interpersonal skills.
  5. Ability to work in a fast-paced environment.