Senior Retail Credit Specialist
2 days ago
About Us: Hire Resolve is a leading financial institution that prioritizes exceptional client experiences.
Job Overview: As a Senior Retail Credit Specialist, you will play a pivotal role in driving business growth and optimizing credit operations. This strategic position involves developing effective marketing campaigns, ensuring product alignment, and enhancing credit profiling tools to foster customer relationships.
Key Performance Areas:
- Campaign Development: Create targeted marketing initiatives to influence client behavior and drive sales.
- Product Understanding: Collaborate with cross-functional teams to align products with customer needs, ensuring seamless user experiences.
- Credit Profiling: Design and maintain robust credit profiling tools, incorporating behavioral and educational elements to facilitate informed decision-making.
- Reporting & Analytics: Provide insightful data analysis to inform business strategies and optimize operational efficiency.
Requirements:
- Strategic Thinking: Develop comprehensive strategies to shape client behavior and drive business results.
- Retail Credit Lifecycle: Stay up-to-date on market trends and retail credit regulations, applying this knowledge to inform business decisions.
- Data Analysis: Utilize database querying software (e.g., SQL) and advanced Excel skills to extract valuable insights from complex data sets.
- Legislative Knowledge: Familiarity with relevant legislation, such as the National Credit Act (NCA), Consumer Protection Act (CPA), and Protection of Personal Information Act (POPI).
Education & Experience:
- Educational Background: Relevant honors degree or master's degree in Business, Behavioral Economics, Management Accounting, Industrial Engineering, Economics, or related fields.
- Professional Experience: 3-4 years of experience in retail credit analysis, with a minimum of 6+ years of experience in similar roles. Demonstrated expertise in behavioral analysis and experimentation techniques.
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