Speed Control Specialist

1 month ago

Johannesburg, Gauteng, South Africa SET Recruitment Consultants Full time
{"Role Summary": "We are seeking a diligent and proactive individual to support our Speed Control Tower operations on a contract basis. The successful candidate will be responsible for monitoring our quick commerce order dashboard and ensuring that all orders are processed in a timely manner. Should any orders breach our service-level agreements (SLAs), the specialist will be expected to take swift and appropriate action.", "Key Responsibilities": "
  • Monitor and Control: Continuously oversee the quick commerce order dashboard to identify and rectify any potential breaches in SLAs.
  • Order Management: Take immediate action when SLAs are breached, which may include escalating the issue, communicating with the relevant team or individual, and ensuring the order is processed promptly.
  • Customer Service: Address any customer queries or concerns related to order processing and delivery times, ensuring high levels of customer satisfaction.
  • Ticket Management: Utilize our ticketing system, FreshDesk, to track, manage, and resolve order-related issues.
  • Reporting: Produce regular reports detailing order processing metrics, SLA breaches, and actions taken to resolve these breaches.
  • Collaboration: Work closely with customer service, fulfillment, logistics, and retail teams to ensure streamlined order processing and prompt resolution of issues.
  • Continuous Improvement: Provide feedback and suggestions to optimize and enhance the current order processing system and reduce the occurrence of SLA breaches.
", "Required Skills & Experience": "
  • Previous experience in a customer service role.
  • Familiarity with ticketing systems, preferably FreshDesk.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive approach to issue resolution.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using various digital platforms and tools.
", "Company Overview": "SET Recruitment Consultants is a leading recruitment agency providing expert solutions to businesses across various industries. We are committed to delivering exceptional service and supporting our clients in finding the best talent for their needs.", "Why Choose Us": "At SET Recruitment Consultants, we offer a unique opportunity to work with a dynamic team and contribute to the growth and success of our clients. Our team is dedicated to providing exceptional service and support, ensuring a positive experience for all candidates and clients.", "Equal Opportunities": "SET Recruitment Consultants is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion, and we strive to create a work environment that is inclusive and respectful of all individuals.", "Data Protection": "We take data protection seriously and ensure that all candidate data is handled in accordance with relevant laws and regulations. We will only use your data for the purpose of recruitment and will not share it with any third parties without your consent.", "Contact Us": "For more information about this role or to discuss your application, please contact us at [insert contact details]."}

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