Operations Service Manager
3 days ago
The Focus Group is seeking an experienced Operations Service Manager to oversee the delivery of operational services.
This role involves working closely with internal teams, including Facilities Management, Energy and Utilities, and Procurement, to ensure all services align with the company's objectives.
Key Responsibilities :
- Oversee the delivery of operational services, ensuring high standards of quality and compliance.
- Manage service contracts to ensure compliance with health and safety regulations and applicable industry standards.
- Implement and monitor service improvement plans to drive improvements and ensure compliance across all contracts.
- Work closely with internal specialized teams to manage service interactions and ensure efficient coordination.
- Implement strategies to enhance vendor relationships, focusing on continual performance improvement.
Operational Overview :
- Ensure all services comply with health and safety regulations and applicable industry standards.
- Maintain operational focus on key systems, including lifts, fire safety, HVAC, electrical, and plumbing, while coordinating with specialized in-house teams.
- Track KPIs to measure service performance and identify areas of improvement.
Collaboration and Communication :
- Act as the primary liaison between the Facilities Management team and internal departments, ensuring smooth coordination of service delivery.
- Work closely with Procurement to align on contract management, supplier engagements, and compliance with purchasing guidelines.
- Collaborate with field services to ensure timely responses to service issues.
- Engage in regular performance reviews with internal stakeholders and service providers to maintain alignment with business objectives.
- Facilitate conflict resolution with service providers and ensure issues are escalated when necessary.
Requirements :
- Proficiency in facilities management software.
- Strong analytical and problem-solving abilities.
- Knowledge of health and safety regulations.
- Experience in budget management and cost control.
- Customer-focused with a commitment to service excellence.
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