Global Operations Manager
3 days ago
Established global industrial engineering company with a significant presence in over 30 countries. Fives Group designs and supplies machines, process equipment, and production lines for major industrials worldwide.
Key ResponsibilitiesThe Spare Parts Manager reports to the Customer Relations Manager and oversees a team of 6 subordinates. The primary role is to define and implement the company's purchasing strategy; supply chain management; and lead sales activities to provide effective supply and services to clients.
Spare Parts Function- Oversee the sales function for spare parts and develop a roadmap to meet customer demand.
- Budgeting and forecasting order intake with a strategic plan in support.
- Establish and review fixed pricing and framework agreements for spare parts and repairs.
- Develop and monitor related KPIs, address concerns, and implement improvements.
- Stay informed about market competition and offerings.
- Oversee expediting all customer orders.
- Manage customer relationships through regular progress updates on quote queries and expediting queries to build long-term business partnerships.
- Monitor and maintain the supplier database.
- Develop suppliers to meet quality, price, lead time, and confidentiality requirements.
- Source manufacturing suppliers required for outsourced work in collaboration with QA/QC.
- Pre-qualify suppliers/contractors, adding them to the database once approved, as needed.
- Conduct site visits of prospective suppliers.
- Ensure assembly and sub-assembly items are correctly priced on SAP.
- Oversee expediting all supply orders.
- Support finance with supplier compliance regarding BBBEE suppliers and spend.
- Manage logistics and organize transportation of spare parts from overseas suppliers to end customers following necessary procedures.
- Collaborate with agents to expedite deliveries and work closely with customers on larger item deliveries to prevent unnecessary double handling.
- Maintain incoterms and ensure adherence to transport budget.
- Support teams in reaching sales objectives and improving KPIs by setting goals and providing guidance.
- Submit weekly and monthly reports to customers and the business on time.
Tertiary qualification (at least N.Dip.) in mechanical, electrical, or industrial engineering fields, with experience in sales and customer account management. Marketing, Commerce, or Business-related qualifications (Diploma/Degree) with experience in technical/engineering sales environments will be beneficial.
Strong leadership experience is essential.
A minimum of 5 years' experience in business development, customer management, procurement, sales, or related fields is required. Supply chain management and/or warehouse management experience will be advantageous. Conceptual understanding of contract law and pricing, analytical skills, and SAP knowledge are also necessary.
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