Senior Business Intelligence Consultant
7 days ago
At NTT DATA, we're seeking a skilled Data Analytics Expert to join our team in Johannesburg. As a Data Analytics Expert, you will be responsible for delivering excellent customer service to our clients through knowledge of products and procedures, friendliness, and efficiency in supporting us to be best in class.
Key Responsibilities:
- The primary activity for a data analytics expert is to process orders accurately and efficiently.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- When required, escalate queries and complaints to the correct department manager.
- General administrative duties including filing of completed orders and credit notes.
- Preparing correspondence and quotes and providing product knowledge on company products to clients.
- Assuring that back orders are released when stock is booked in and back-order reports are completed weekly and sent to the stock controller.
- Keeping the out-of-stock notice board up to date.
- Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
- Sorting of post and internal print work.
- Booking out of sample requests and making sure the correct clients receive the samples.
- B Building and maintaining a professional relationship with Hartmann customers.
- Maintain customer records by updating account information.
Qualifications:
- Grade 12 (Matric).
- Excellent knowledge of SAP is essential and MS Office.
- Proficiency in English and Afrikaans.
- Ability to multitask and prioritize daily workload.
- Exemplary planning and time management skills.
- High level verbal and written communications skills.
We offer a career focused on healthcare customers, fit for the future, and grounded in a culture of trust and openness.
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