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IT Operations Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Fraser Alexander Full time

Job Summary:

This exciting opportunity at Fraser Alexander exists to deliver comprehensive IT support and services across Africa, ensuring the stability and efficiency of IT operations and enhancing system performance.

Key Responsibilities:

  • Ensure the stability, availability, and optimization of IT infrastructure (servers, networks, storage, end-user devices).
  • Manage and maintain regional data centers (if applicable), network connections, and associated hardware.

System and Application Support:

  • Ensure optimal configuration and maintenance of systems.
  • Provide full support for regional end-users and address escalated system issues.

Security and Compliance:

  • Implement and enforce IT processes and policies to ensure security and compliance.
  • Regularly conduct audits for compliance with company policies and regulatory requirements.

Vendor and Stakeholder Management:

  • Liaise with business units to understand their needs and requirements.
  • Manage relationships with regional IT vendors, ensuring they meet SLAs.

System Maintenance and Upgrades:

  • Monitor and maintain digital systems to ensure optimal performance and reliability.
  • Perform regular updates and upgrades to digital tools and platforms, keeping them current with the latest features and security patches.

Project Management:

  • Lead and manage regional IT projects, ensuring timely delivery and alignment with business goals.
  • Monitor project progress, control budgets, and ensure effective resource allocation.

Collaboration and Communication:

  • Act as a bridge between the central IT department and regional teams, ensuring consistent governance and policies are followed.
  • Work closely with cross-functional teams to align systems and infrastructure with business requirements.

Continuous Improvement and Innovation:

  • Proactively identify opportunities to improve IT systems, infrastructure, and processes.
  • Stay updated on technological advancements and assess their relevance to improving the business's IT operations.