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Operations Manager
3 weeks ago
The Senior Operations Manager at Netsurit Group is responsible for managing the day-to-day activities of the call centre, ensuring seamless customer interactions and business growth.
This role requires a highly skilled leader who can drive process improvements, develop high-performing teams, and foster a culture of excellence. If you possess a strong background in call centre management, a keen eye for detail, and excellent communication skills, we encourage you to apply.
Main Responsibilities:- Leadership Development: Identify training needs and develop strategies to enhance team members' skills and knowledge.
- Process Optimization: Implement efficient processes and procedures to enhance productivity and quality of service.
- Strategic Alignment: Collaborate with senior leaders to develop and execute strategic plans, ensuring alignment with the organization's goals.
- Performance Reporting: Generate reports to provide insights into operational efficiency and customer satisfaction.
