Network Architect
3 weeks ago
- Job Summary
As a highly skilled Network Engineer at First Technology Group, you will play a critical role in managing our clients' IT infrastructure, ensuring seamless network operations, and providing expert-level support to resolve complex technical issues.
- Key Responsibilities
- Manage server, network, application, and virtual CIO support for customer onboarding and ongoing system maintenance
- Provide expert-level support to the Tier II team to quickly resolve complex technical issues
- Implement and manage BCDR solutions and assist clients with cloud migrations (AWS, Azure)
- Install and manage server infrastructure, including DNS, DHCP, domain hosting, and virtualization (Hyper-V, VMware)
- Manage Microsoft server licensing and Office 365 migrations
- Configure and maintain wireless access points, firewalls, switches, and other network components
- Requirements
- Expert-level customer support for Managed IT Services
- Extensive knowledge of hardware, software, cloud technology, server infrastructure, and network systems
- Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience)
- 7 years of experience in Tier II or Tier III IT support
- Strong customer service skills and experience working in a physical office environment
- Willingness to travel to client sites as needed
- About Our Ideal Candidate
We are seeking a highly skilled and experienced Network Engineer who is passionate about delivering exceptional customer support and has a strong understanding of IT infrastructure and cloud technologies.
First Technology Group is a dynamic and innovative company that values its employees and customers. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this exciting opportunity.
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