Network Architect

3 weeks ago


Cape Town, Western Cape, South Africa First Technology Group Full time
  • Job Summary

    As a highly skilled Network Engineer at First Technology Group, you will play a critical role in managing our clients' IT infrastructure, ensuring seamless network operations, and providing expert-level support to resolve complex technical issues.

  • Key Responsibilities
    • Manage server, network, application, and virtual CIO support for customer onboarding and ongoing system maintenance
    • Provide expert-level support to the Tier II team to quickly resolve complex technical issues
    • Implement and manage BCDR solutions and assist clients with cloud migrations (AWS, Azure)
    • Install and manage server infrastructure, including DNS, DHCP, domain hosting, and virtualization (Hyper-V, VMware)
    • Manage Microsoft server licensing and Office 365 migrations
    • Configure and maintain wireless access points, firewalls, switches, and other network components
  • Requirements
    • Expert-level customer support for Managed IT Services
    • Extensive knowledge of hardware, software, cloud technology, server infrastructure, and network systems
    • Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience)
    • 7 years of experience in Tier II or Tier III IT support
    • Strong customer service skills and experience working in a physical office environment
    • Willingness to travel to client sites as needed
  • About Our Ideal Candidate

    We are seeking a highly skilled and experienced Network Engineer who is passionate about delivering exceptional customer support and has a strong understanding of IT infrastructure and cloud technologies.

First Technology Group is a dynamic and innovative company that values its employees and customers. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this exciting opportunity.



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