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IT Systems Analyst

1 week ago

Randburg, Gauteng, South Africa FNB Namibia Full time

Serving retail and commercial customers, FNB offers a wide range of innovative solutions that help customers navigate challenges and opportunities of everyday life.

About the Opportunity

This role involves working closely with our development and IT teams to ensure seamless operation of business applications and systems at 2nd Level.

  • Provide technical assistance to resolve application issues in a timely manner.
  • Troubleshoot and resolve complex problems using analytical and problem-solving skills.
  • Collaborate with development and IT teams to identify and fix bugs.
  • Monitor application performance and implement improvements to increase operational efficiency.

You will also be responsible for managing the reduction of hours of unplanned downtime caused by faulty applications incidents and documenting and maintaining support procedures and knowledge base articles.

Job Details

All appointments will be made in line with FirstRand Group's Employment Equity plan.