Deputy Operations Manager
15 hours ago
Transforming Urban Mobility
We are a leading consulting firm, Jean Fowlds Consultancy, dedicated to improving the flow of urban life. Our mission is to provide expert services that drive growth and success.
In this exciting role as a Quality Technician, you will play a strategic part in ensuring the delivery of safe and high-quality projects for our clients. Reporting directly to the Delivery Operations Manager, we are looking for an energetic and enthusiastic professional to join our team in Durban.
Your key responsibilities will include developing and communicating inspection plans and procedures, providing guidance and support to operators, conducting sample testing and process audits, and sharing inspection outcomes with key stakeholders. You will also initiate containment actions, identify best practices, and suggest improvement opportunities through thorough root cause analysis and actionable corrective measures.
This is a unique opportunity to work with a dynamic team promoting a collaborative environment, where we value the contribution of each individual. We offer great total reward elements, comprehensive learning and development programs, and opportunities for individual development. If you feel you have what it takes to add significant value to this role and department, then apply for this exciting opportunity.
Key Responsibilities:- Develops and communicates inspection plans and procedures, providing guidance and support to operators to ensure effective implementation.
- Conducts sample testing and process audits, ensuring accurate application of measurement systems, and maintains detailed records of inspection results and equipment calibration.
- Shares inspection and audit outcomes with key stakeholders, including Quality Managers/Specialists, Installation/Maintenance/Production Supervisors, Field Trainers, and Project Managers.
- Initiates containment actions, identifies best practices, and suggests improvement opportunities through thorough root cause analysis and actionable corrective measures.
- Trains and engages operatives at installation, maintenance, or production sites to uphold quality standards and procedures.
- Performs and documents material and workmanship inspections, representing the company during client-required contractual inspections.
- Leads resolution efforts for client-identified non-conformities, ensuring timely and effective clearance.
- Contributes to project close-out documentation, including SEB inspections and snag item lists, and participates in their preparation.
Minimum of 2 years' relevant work experience, preferably in the maintenance/quality field. Good technical understanding of designs and solutions that meet customer expectations. Knowledge and experience of manufacturing/operational process(es) and their continuous improvement through application of Six Sigma, Lean Manufacturing and/or other proven methodologies. Working knowledge to apply basic inspection concepts, techniques, and processes.
Able to understand sampling characteristics, types, and selecting samples from lots. Knowledge of which measurement and test equipment tools are appropriate for various applications and how to assess tool accuracy and precision.
Must understand the concept of calibration standards. Identifies the benefits from Quality actions (Customer satisfaction, COT, CoPQ, other). Ability to work together as a team and promote a harmonious environment. Excellent English communication skills.
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