Information Technology Expert

7 days ago


Cape Town, Western Cape, South Africa B-Logic (Pty) Ltd Full time
About the Role

This position is responsible for providing technical support and assistance to all clients at B-Logic (Pty) Ltd.

The ideal candidate will have experience in Microsoft 365 and Azure environments, as well as certification or degree in IT.

Main Responsibilities
  • Compliance with the Ticket Lifecycle Management: Respond to logged tickets, ensure tickets are classified & prioritized accurately, and capture time entries accurately.
  • Technical Competency: Diagnose and resolve core IT problems efficiently, maintain up-to-date technical skills, and develop technical knowledge and proficiency relevant to B-Logic's service offerings.
  • Escalations: Identify P1 and P2 Incidents and initiate an immediate response, notify relevant stakeholders, and provide root cause analysis for major incidents.
Requirements and Qualifications
  • Matric or NQF equivalent.
  • A+ and N+ or equivalent.
  • Microsoft MCSA or MCSE.
  • Experience in Microsoft 365 and Azure environments.
  • Certification or Degree in IT advantageous.
  • Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous).
  • 3+ years practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician.
  • Experience working in a service desk, customer service or call center environment.
Key Skills and Competencies
  • Strong interpersonal & leadership skills.
  • Ability to analyse and resolve problems.
  • Fluent verbal and written English communication skills.
  • Professional and confident communicator.
  • Dynamic and high energy levels.
  • Be patient, tactful, diplomatic, and approachable.
  • Ability to work under pressure and meet deadlines.
  • Work accurately, meticulous, and high attention to detail.
  • Excellent organizational, planning and time management skills.
  • Ability to multitask and prioritize.
  • Enjoy working in a team, but also can work independently.


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