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Operational Excellence Manager Wanted

2 weeks ago

Cape Town, Western Cape, South Africa Linq Recruitment Full time

We are seeking a results-driven operational excellence manager to join our client's team in Cape Town.

Key Responsibilities:
  • Manage monthly targets and KPIs to meet agreed deliverables.
  • Maintain and enhance portfolio compliance standards and legislative requirements.
  • Drive quality benchmarks and optimize people management.
  • Identify gaps and opportunities for improvement.
  • Promote employee recognition and motivation.
  • Optimize portfolio productivity.
  • Build and maintain relationships with business stakeholders.
  • Enhance management reporting.
  • Resolve escalated queries.
  • Complete administrative tasks.
Requirements:
  • Proven call centre leadership experience (3-4 years).
  • Management-related qualification advantageous.
  • Continuous learning commitment.
  • 2 years' experience managing team leaders.
  • Analytical and decision-making abilities.
  • Numerical, problem-solving, and administrative skills.
  • Business communication skills.
  • Pressure management and multitasking.
  • Time management, planning, and organizational skills.
  • Influencing stakeholders.