Branch Administrator

2 weeks ago

Krugersdorp, Gauteng, South Africa Epiroc Full time
Job Summary

We are seeking a highly organized and detail-oriented Branch Administrator to join our team at Epiroc. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing day-to-day operations, and ensuring the smooth running of our office.

Key Responsibilities
  • Provide timely and accurate feedback to customers on spare parts and service delivery.
  • Uphold Epiroc's reputation by following the code of conduct and remaining accountable and reliable in delivering our promises to customers.
  • Represent the company well as the initial point of contact with customers, demonstrate teamwork, and consistently make sound decisions and see them through.
  • Accurately process orders, invoices, and time-keeping schedules.
  • Perform various clerical office tasks, including maintaining files, records, scheduling, compiling data, investigating information, processing documents, posting records, and typing correspondence and reports from drafts.
  • Sort and distribute incoming and outgoing mail, including using a scale to determine appropriate postage/shipping method.
  • Respond to customer concerns by providing follow-up and feedback on task performance.
  • Prepare site reports, daily, weekly, and monthly as required.
  • Break down and call out cost recovery.
  • Manage all admin and filing in the office.
  • Handle client enquiries and problem-solving.
  • Keep customers updated on delivery timelines and prioritize any pending orders for faster processing.
  • Liaise with all customers to maintain good relations.
  • Perform all admin-related duties where assistance is required.
  • Order site stationery and groceries.
Requirements
  • Extensive experience in a fast-paced customer service setting.
  • Experience in a manufacturing environment with a quality brand is desirable.
  • Responsible, accountable, and able to work independently under pressure.
  • Able to work in a fast-paced environment and under pressure.
  • Exceptional verbal and written communication skills.
  • Highly proficient level computer skills, including Microsoft Word, PowerPoint, Excel, and Outlook.
  • Excellent telephone sales personality skills.
  • Prominent organization and presentation skills.
  • Excellent time management skills.
  • Highly energetic and self-starter, with the ability to motivate oneself.
  • Decision-making, problem-resolution, and creative thinking skills.
  • Able to multitask activities with shifting priorities.
  • Honest, assertive, and systematic.
Why Join Our Team?

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With groundbreaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization, and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK billion in 3, and has around passionate employees supporting and collaborating with customers in around countries.

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