Site Operations Manager

1 week ago

Johannesburg, Gauteng, South Africa TalentCru Full time
Job Title: Site Manager

TalentCru is seeking a highly skilled and experienced Site Manager to join our team. As a Site Manager, you will be responsible for overseeing the day-to-day operations of our manufacturing facility, ensuring efficient production, meeting safety and quality standards, and optimizing overall performance.

Key Responsibilities:
  • Ensure all key processes – production, safety, and quality – are understood by employees
  • Coordinate inbound/outbound flow of product (forklifts and trucks)
  • Production planning to achieve optimal plant efficiency
  • Ensure optimal Forklift operations – battery bay, maintenance, and servicing
  • Ensure fast-paced, high-volume productivity
  • Management of site service providers
  • Measures
    • LTIFR
    • Employee Engagement and Retention
    • Profitability to budget
    • Regulatory Compliance
    • Authority/Decision Making
    • Quality
    • Customer satisfaction
  • Ensure correct resource allocation of all staff and service providers, in order to run the site in an operationally efficient manner.
  • Ensure stringent site housekeeping practices are adhered to by the team
  • Prioritizing escalations for prompt resolution and customer satisfaction
  • Apply swift action to staff queries, concerns, and grievances
  • Take a lead role in assisting the Client with stock takes
  • Work closely with the Client to meet and exceed KPIs
  • Lead staff in ad-hoc duties assigned from time to time
  • Ensure accurate administration procedures are adhered to regarding operational delivery of service
Labour Relations:
  • Ensure that employee problems grievances are addressed and solved promptly and in a professional manner/attending to employee well-being issues and that documented evidence is kept on file where required
  • Ensure that all employees are managed on a day-to-day basis in accordance with applicable labour legislation, as well as FunxionO and client labour relations policies and procedures
  • Ensure that all incidents involving disciplinary issues are fully investigated, recorded, and acted upon in a legally defensible manner
  • Management of poor performance in accordance with their job descriptions and job requirements and proper record-keeping thereof
  • Responsible for ensuring that all disciplinary action is recorded and reported on according to FunxionO standard operating procedures
  • Responsible for ensuring that contingency plans are in place to deal with strikes and unplanned work stoppages
  • Ensure harmonious industrial relations climate on client sites through collaboration with Employee Reps and/or relevant shop stewards when required
  • Conduct regular meetings with employees to discuss any/other Labour Relations matters
Financial:
  • Responsible for ensuring the site runs optimally and within agreed budgets.
  • Assisting in the preparing of site budgets and forecasts
  • Ensure that the site team adheres to the payroll deadlines and presents the payroll department with accurate payroll data for processing
  • Checking, verification, and approve Payroll timeously
Reporting:
  • Compile and deliver accurate reports as per the Contract and client requirements (e.g. KPI, overtime, disciplinary reports etc.)
Client Relationship Management:
  • Establish and build a relationship with client representatives
  • Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements
  • Attend formal meetings at client with the Business Unit Manager when required.
  • Develop awareness of client needs and business, identify potential growth opportunities within client, and communicate to Business Unit Manager
  • Perform the role of client liaison officer to build and maintain supportive partnership with the client
  • Responsible for the implementation and maintenance of client Service Level Agreements
  • Conduct regular meetings with Clients
  • Assist with CRM and investigate customer escalations
  • Assist with drafting documentation and audits
People Management:
  • Drive transformation by ensuring recruitment of high calibre staff aligned to achievement of funxionO Employment Equity targets and goals
  • Ensure proper selection of staff in line with the Client's SLA
  • Ensure proper on-boarding/Induction of all new staff to FunxionO's and the Client's Policies, Procedures, Objectives, and Expectations
  • Responsible for establishing a positive work environment that results in a committed, motivated, productive business unit and optimal retention of staff
  • Daily management and coaching of direct reports
  • Coaching of employees that models the values and culture of the company
  • Effective communication with the Client, Service Providers, and Employees
  • Direct management and oversight of all FunxionO Employees and Service Providers at the facility
  • Ensure site adherence to all HR policies, processes, and SOPs
  • Ensure the required team performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee
  • Ensure team members are appropriately trained and developed to fulfil their roles and drive learning culture in the business unit
  • Ensure that team is staffed with high calibre staff to drive the day-to-day operations and service delivery on responsible site/s
Safety, Health, and Environment Compliance:
  • Ensure SHEQ file is always up to date and relevant
  • Ensure safety rules are followed and cardinal rules adhered to
  • Uphold FunxionO procedure on incident reporting and investigation in conjunction with clients procedure
  • Enforce and promote a strong safety culture within the facility.
  • Ensure compliance with all relevant safety regulations and standards.
  • Conduct regular safety audits and implement corrective measures as needed.
Compliance:
  • Ensure the required employee documentation management processes and systems are in place on all responsible sites to ensure compliance with internal, Adcorp, and DoL audits
  • Ensure compliance with relevant legislation, client SLAs, company policies/SOPs, and corporate governance requirements
  • Ensure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines, and client requirements
  • Along with the HR team, ensure processes associated with BBBEE and Employment Equity compliance are adhered to
  • Ensure compliance of all service providers contracted to FunxionO and ensuring service levels are met

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