Senior Manager
21 hours ago
Talent Evolution seeks a seasoned professional to fill the role of Senior Manager - Service Provider Relationships. This is an exciting opportunity for an experienced manager to leverage their expertise in emergency dispatch and insurance environments.
Job Summary:
We are looking for a highly skilled and motivated individual to lead our service provider relationships team. The successful candidate will have a proven track record of managing teams, negotiating with service providers, and advising management on related processes and procedures.
Key Responsibilities:
- Manage EMS, Auto & Home Service Providers
- Extend and enhance the panel of service providers
- Negotiate and manage rates/outcomes with service providers
- Advise management on related processes, procedures, and protocols
- Timeous production of required stats and reports
- Understand and interpret stats, reports, products, and SLA with clients to ensure smooth running of the department
- Ensure that department policies and procedures are updated to ensure continuing effectiveness
- Communicate and implement same effectively
- Assist staff when they experience complaints and problems with Service Providers
- Ensure monthly KPIs are tracked and reported on
- Manage the onboarding and support of the digital platforms and engagements with providers to ensure correct utilization of the platform
- Perform training with providers and host roadshows nationally
Requirements:
- Min 3 years working experience at a manager level within an emergency dispatch environment or insurance related environment
- Excellent geographical knowledge of South Africa and Africa
- Understanding the complexity of service provider services within the company's business environment
- Ability to manage own time
- Excellent administrative skills
- Articulate in English/Afrikaans (ethnic languages will be an advantage)
Estimated Salary: R1,200,000 - R1,500,000 per annum based on experience and location. This salary estimate takes into account the national average salary range for a senior manager with similar responsibilities and qualifications.
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