Senior Manager

1 month ago


Johannesburg, Gauteng, South Africa Talent Evolution Full time
Job Description

Talent Evolution seeks a seasoned professional to fill the role of Senior Manager - Service Provider Relationships. This is an exciting opportunity for an experienced manager to leverage their expertise in emergency dispatch and insurance environments.

Job Summary:

We are looking for a highly skilled and motivated individual to lead our service provider relationships team. The successful candidate will have a proven track record of managing teams, negotiating with service providers, and advising management on related processes and procedures.

Key Responsibilities:

  • Manage EMS, Auto & Home Service Providers
  • Extend and enhance the panel of service providers
  • Negotiate and manage rates/outcomes with service providers
  • Advise management on related processes, procedures, and protocols
  • Timeous production of required stats and reports
  • Understand and interpret stats, reports, products, and SLA with clients to ensure smooth running of the department
  • Ensure that department policies and procedures are updated to ensure continuing effectiveness
  • Communicate and implement same effectively
  • Assist staff when they experience complaints and problems with Service Providers
  • Ensure monthly KPIs are tracked and reported on
  • Manage the onboarding and support of the digital platforms and engagements with providers to ensure correct utilization of the platform
  • Perform training with providers and host roadshows nationally

Requirements:

  • Min 3 years working experience at a manager level within an emergency dispatch environment or insurance related environment
  • Excellent geographical knowledge of South Africa and Africa
  • Understanding the complexity of service provider services within the company's business environment
  • Ability to manage own time
  • Excellent administrative skills
  • Articulate in English/Afrikaans (ethnic languages will be an advantage)

Estimated Salary: R1,200,000 - R1,500,000 per annum based on experience and location. This salary estimate takes into account the national average salary range for a senior manager with similar responsibilities and qualifications.



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