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Technical Support Specialist

3 weeks ago


Durban, KwaZulu-Natal, South Africa BETSoftware Full time

Job Title : Senior IT Helpdesk Technician

The ideal candidate will possess a strong background in IT support, with excellent communication and problem-solving skills. In this role, you will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and collaborating with the team to resolve complex problems.

Key Responsibilities :

  • Provide timely and effective technical support to end-users via phone, email, or in-person.
  • Troubleshoot hardware and software issues, using diagnostic tools and techniques to identify and resolve problems.
  • Collaborate with the team to resolve complex technical issues, including coordinating with Level 2 and Level 3 support teams and external vendors.
  • Document and maintain accurate records of technical issues, resolutions, and customer interactions.
  • Develop and deliver training sessions to junior technicians on technical procedures and best practices.

Required Skills and Qualifications :

  • Degree in Computer Science, Information Technology, or related field.
  • At least 3 years' experience in IT support, with a focus on desktop and laptop support.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Familiarity with Microsoft Windows operating systems and Office applications.
  • Knowledge of network protocols and security measures.