Dynamics 365 ERP Support Specialist
2 days ago
IOCO is seeking an experienced Application Support Specialist to join our team.
This role focuses on delivering high-quality support for the NAXT 365 ERP system based on Microsoft Dynamics365, ensuring seamless support for finance, inventory, warehouse management, procurement, and logistics.
- Provide direct support and engage business users/stakeholders regarding logged support cases, system awareness, and knowledge building.
- Gather and document business requirements from clients.
- Configure and customize Dynamics 365 modules (finance, inventory, warehouse management, procurement, and logistics) to meet business needs.
- Identify opportunities for system enhancements and process improvements.
- Assist in project management tasks related to ERP implementation.
- Perform and automate system monitoring procedures from an application perspective.
- Support other company rollouts based on support experiences gathered.
- Develop and maintain system documentation and user guides based on support queries.
- Perform system unit testing, validation, and deployment of new releases.
To be successful in this role, you will require:
- 8-10 years of IT ERP Functional Support experience in a similar environment and at least 3 years as a senior specialist.
- Strong understanding of financial principles and processes.
- Proven experience as a Microsoft Dynamics 365 FO Functional Consultant.
- Experience in influencing senior-level management and key stakeholders.
- In-depth knowledge and understanding of ERP systems.
- Thorough understanding of ITIL to assist with driving excellence in application support.
You will need to have:
- Bachelor's degree in information technology (IT), information systems, finance, accounting, logistics, or a related field.
- ITIL certification.
- Dynamics 365 Finance Functional Consultant Associate.
- Dynamics 365 Supply Chain Management Functional Consultant Expert.
The position will be located in Johannesburg, South Africa.
Contract DetailsThis is a 12-month contract position.
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