Dynamics 365 ERP Support Specialist

2 days ago


Kempton Park, Gauteng, South Africa IOCO Full time
Job Description

IOCO is seeking an experienced Application Support Specialist to join our team.

This role focuses on delivering high-quality support for the NAXT 365 ERP system based on Microsoft Dynamics365, ensuring seamless support for finance, inventory, warehouse management, procurement, and logistics.

  • Provide direct support and engage business users/stakeholders regarding logged support cases, system awareness, and knowledge building.
  • Gather and document business requirements from clients.
  • Configure and customize Dynamics 365 modules (finance, inventory, warehouse management, procurement, and logistics) to meet business needs.
  • Identify opportunities for system enhancements and process improvements.
  • Assist in project management tasks related to ERP implementation.
  • Perform and automate system monitoring procedures from an application perspective.
  • Support other company rollouts based on support experiences gathered.
  • Develop and maintain system documentation and user guides based on support queries.
  • Perform system unit testing, validation, and deployment of new releases.
Requirements

To be successful in this role, you will require:

  • 8-10 years of IT ERP Functional Support experience in a similar environment and at least 3 years as a senior specialist.
  • Strong understanding of financial principles and processes.
  • Proven experience as a Microsoft Dynamics 365 FO Functional Consultant.
  • Experience in influencing senior-level management and key stakeholders.
  • In-depth knowledge and understanding of ERP systems.
  • Thorough understanding of ITIL to assist with driving excellence in application support.
Qualifications

You will need to have:

  • Bachelor's degree in information technology (IT), information systems, finance, accounting, logistics, or a related field.
  • ITIL certification.
  • Dynamics 365 Finance Functional Consultant Associate.
  • Dynamics 365 Supply Chain Management Functional Consultant Expert.
Location

The position will be located in Johannesburg, South Africa.

Contract Details

This is a 12-month contract position.



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