Cruise Ship Representative
3 days ago
The Cruise Ship Representative role is an exciting opportunity to work with a dynamic team, delivering exceptional guest service and creating unforgettable experiences for our passengers.
Key Responsibilities- Deliver Exceptional Guest Service: Respond to guest inquiries, provide personalized support, and ensure seamless guest experiences.
- Manage Cash Transactions: Handle guest payments, process cash transactions, and maintain accurate records of financial transactions.
- Maintain Guest Records: Enter accurate and complete guest information into the reservation system, manage guest profiles, and ensure efficient guest communication.
- Coordinate with Departments: Work closely with various departments, including housekeeping, food and beverage, and entertainment, to address guest needs, resolve issues, and ensure smooth operations.
- Offer Recommendations: Provide guests with information on onboard amenities, activities, dining options, and excursion bookings, and offer personalized recommendations to enhance their experience.
- Foster Positive Relationships: Build strong relationships with guests, address their concerns, and strive to exceed their expectations.
- Follow Safety Procedures: Adhere to established safety and security protocols, monitor guest access to secure areas, and report any suspicious activities or incidents to the relevant authorities.
- Customer Service Skills: Excellent customer service skills with a friendly and professional attitude.
- Multilingual Skills: Proficiency in English is essential; additional languages are highly valued.
- Organizational Skills: Strong organizational and multitasking abilities to handle multiple tasks and deadlines.
- Attention to Detail: Meticulous attention to detail to ensure accuracy in data entry, transaction processing, and record-keeping.
- Problem-Solving Abilities: Ability to think critically and make sound judgments to address guest needs and resolve issues.
- Computer Skills: Proficiency in using computer applications and reservation systems.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.
- Professional Appearance: Presentable appearance and adherence to the ship's dress code.
- Cultural Sensitivity: Understanding and appreciation of diverse cultures and customs.
- Integrity: Demonstrated integrity, honesty, and trustworthiness in handling confidential information and managing resources.
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Cruise Ship Staff
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Cruise Ship Dining Supervisor
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Cruise Ship Storekeeper
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Cruise Ship Stage Operations Manager
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Future Cruise Consultant
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Cruise Ship Pool Caregiver
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Cruise Ship Bar Staff
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Cruise Ship Repair Assistant
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Cruise Ship Department Head
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Cape Town, Western Cape, South Africa Crew Life at Sea Full timeQualifications and QualitiesHigh school diploma or equivalentPrevious experience in a restaurant or hospitality setting preferredExcellent communication and customer service skillsAbility to work in a fast-paced and dynamic environmentAttention to detail and ability to multitaskTeam player with a positive attitudeWillingness to work flexible hours, including...
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