Tech Support Professional: Thrive in a Global Environment

1 week ago


Pretoria, Gauteng, South Africa SupportYourApp Full time
About the Role

We are seeking an experienced Tech Support Professional to join our team. As a key member of our global support team, you will be responsible for providing exceptional customer and technical support via calls, emails, and chats.

Key Responsibilities:

  • Provide prompt and professional technical assistance to customers
  • Gather required technical information to ensure resolution of complex cases
  • Work collaboratively with cross-functional teams to resolve issues
  • Meet team KPIs and ensure customer satisfaction
  • Securely handle customers' sensitive information
About You

To succeed in this role, you will need:

  • Native fluency in German and English
  • Excellent communication and interpersonal skills
  • An independent and proactive approach to work
  • A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits

We offer a competitive salary of $60,000 per year, flexible scheduling (Friday to Sunday, along with two flexible days during the week), and the opportunity to work fully remotely. Additionally, you will receive inclusive international benefits, bonuses for referring friends, paid intensive training and probation, and responsive management interested in your growth and long-lasting cooperation.

About Us

SupportYourApp is a leading Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We welcome people with various backgrounds and experiences and offer a Greenhouse environment for self-development.



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