Process Improvement Lead

5 days ago


East London, Eastern Cape, South Africa Essential Employment Full time

Job Summary

We are seeking an experienced Service Design and Improvement Officer to lead the development and implementation of service improvement initiatives.

The successful candidate will have a strong understanding of service design principles and the ability to analyse complex systems and processes.

About You

  • You will have experience working in a similar role, designing and implementing service improvement initiatives.
  • You will possess excellent analytical and problem-solving skills, with the ability to think critically and creatively.
  • You will have strong communication and interpersonal skills, with the ability to engage staff and stakeholders in the service design process.
  • You will be proficient in using data and insights to inform service design decisions and measure the impact of improvements.

Responsibilities

  1. Develop and implement service improvement plans, ensuring alignment with organisational goals and values.
  2. Conduct thorough analysis of current services and processes to identify areas for enhancement.
  3. Lead workshops and training sessions to engage staff and stakeholders in the service design process.
  4. Maintain accurate records of service improvement initiatives and their outcomes.


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