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Network and System Administrator

3 weeks ago

Centurion, Gauteng, South Africa The South African National Roads Agency Full time

Job Summary

SANRAL seeks an IT Systems Operations Manager to oversee the administration of systems, ensuring efficient operation and adherence to ITIL Methodologies.

Main Responsibilities:

  • Oversee the administration of systems, ensuring they run smoothly and efficiently.
  • Respond to helpdesk calls and resolve issues in a timely manner.
  • Manage SLAs for service availability and implement changes, incidents, and problems according to ITIL Framework.
  • Collaborate with 2nd and 3rd level support teams to resolve system monitoring tickets.
  • Monitor transactions 24/7 between entities across all SANRAL domains.

Operational Requirements:

  • Support SANRAL systems using operation bridge manager, network node management, performance manager, and other tools.
  • Troubleshoot real-time alerts, network-related issues, and perform first-line support tasks.
  • Analyse, log, and manage incident tickets, ensuring resolution and communication with stakeholders.
  • Record, track, and resolve operational incidents, problems, and service requests.
  • Liaise with internal and external support entities on SLA and ticket management.
  • Utilise internal monitoring tools to identify transaction flow issues.
  • Execute SQL scripts to troubleshoot transaction flow and report SQL job failures.

Reporting:

  • Provide daily statistics on systems monitoring availability KPIs.
  • Report daily on logged, open, and closed system monitoring tickets.
  • Compile ad-hoc reports as required by the business.
  • Automate daily incident logging using ITSM.