Donor Care Specialist

6 days ago


Pretoria, Gauteng, South Africa South African National Blood Service Full time

About the Role

We are seeking a highly skilled and experienced professional to fill the position of Donor Care Officer. This role is critical in ensuring that our blood donation drives run smoothly and efficiently, while maintaining the highest standards of donor care and safety.

Main Responsibilities

  1. Donor Engagement and Management

    • Develop and maintain strong relationships with donors, stakeholders, and team members to ensure a positive and seamless experience for all parties involved.
    • Manage stakeholder relations at blood drives and/or donor centres, providing exceptional customer service and resolving any issues promptly.
  2. Donation Process and Equipment Maintenance

    • Collaborate with the phlebotomy team to collect whole blood and/or apheresis units, ensuring targets are met while adhering to standard operating procedures.
    • Maintain and validate equipment to guarantee optimal performance and timely repairs.
  3. Communication and Documentation

    • Communicate effectively with donors, team members, and supervisors to ensure clear understanding of policies, procedures, and expectations.
    • Document results of physical checks, donor assessments, and other relevant information accurately and efficiently.

Key Performance Indicators (KPIs)

  1. Donation Targets

    • Achieve set targets for whole blood and specialised collections during each blood drive.
  2. Customer Satisfaction

    • Ensure high levels of customer satisfaction through effective communication, empathy, and issue resolution.
  3. Equipment Maintenance

    • Maintain a high level of equipment availability and efficiency, minimising downtime and optimising performance.

Requirements

  • Diploma or degree in General Nursing Sciences.
  • Code B or EB manual driver's license.
  • 2 years registered professional nursing experience.
  • Understanding of relevant legislation and company policies.


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