Member Success Lead

7 days ago


Johannesburg, Gauteng, South Africa Ten Lifestyle Group Full time
About the Role

As a Member Success Manager at Ten Lifestyle Group, you will play a critical role in representing the member in the business and championing the best outcome for the member. This will result in member loyalty through effective complaint resolution in the broader EMEA region.

Key responsibilities include:

  • Leading on / playing a critical role in representing the member in the business
  • Championing the best outcome for the member
  • Succesfully resolving complaints and escalated complaints as per business requirements
  • Providing the region and operations with support on all aspects of complaint resolution

You will work closely with Operations, Proposition, Product, and Global CX on turning dissatisfied members into loyal advocates of the concierge service.



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