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Customer Experience Expert

2 weeks ago

Cape Town, Western Cape, South Africa Mygwork - Lgbtq+ Business Community Full time

About Mygwork - Lgbtq+ Business Community

We are a global provider of legal, regulatory, and business information and analytics.

We aim to increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law globally.

About the PST Support Consultant Role

This role is responsible for delivering exceptional support to users on our range of Business Software Solutions products.

The primary objective is to provide timely and effective resolution to clients' software problems, ensuring minimal disruptions.

We maintain a comprehensive understanding of our products, staying updated on changes and updates to ensure seamless support delivery.

Responsibilities
  1. Delivering exceptional customer service through various support channels
  2. Efficiently resolving software issues with minimal handovers or escalations
  3. Maintaining accurate records of all tickets and support calls
  4. Staying updated on product changes and updates
  5. Providing regular updates to customers on outstanding tickets
Requirements
  1. Grade 12 / Matric qualification
  2. A minimum of 3 years' experience in Conveyancing environment
  3. Experience working on LexisConvey is advantageous
  4. Strong technical skills, including proficiency in Windows, Outlook, and MS Office
  5. Excellent communication and interpersonal skills
  6. Paralegal Certificate is advantageous
  7. A+ and/or N+ qualification is highly advantageous
Work Environment

We foster a culture of innovation and collaboration.

We offer a dynamic work environment that encourages growth and development.

With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and long-term goals.

We allow flexible working hours to accommodate individual productivity and lifestyles.

Benefits

We value your well-being and happiness as key to a long and successful career.

Some of the benefits we are delighted to offer include:

  • Medical Aid coverage
  • Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
  • Modern family benefits, including adoption and surrogacy support
  • Study Leave opportunities
About Our Organization

Mygwork - Lgbtq+ Business Community provides legal, regulatory, and business information and analytics to increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law globally.

We were pioneers in bringing legal and business information online with our Lexis and Nexis services.

We are an equal opportunity employer, committed to providing a fair and accessible hiring process.

If you have a disability or other need requiring accommodation, please let us know by completing our Applicant Request Support Form.