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National Business Manager

3 weeks ago

Johannesburg, Gauteng, South Africa Clicks Group Full time

The National Operations Manager position at Sorbet offers a unique opportunity for a dynamic leader to drive operational excellence and strategic planning across the franchise network. This role is ideal for someone who is passionate about delivering exceptional guest experiences and has a strong focus on quality assurance, strategic planning, and effective communication.

  • Responsibilities:
  • Operational Strategy: Develop and implement operations strategies that align with the overall Group and Brands strategies.
  • Financial Management: Prepare and manage annual turnover and operating budgets.
  • Franchise Partner Management: Lead the recruitment and selection of franchise partners and drive the management and growth of corporate stores to meet turnover and profitability goals.
  • Quality Assurance: Manage Quality Assurance projects, audits, and performance standards control through the regional team.
  • Guest Satisfaction: Enhance the company's operating capabilities to exceed guest and franchisee satisfaction and retention.
  • Rental Negotiations: Support rental negotiations with landlords and franchise partners.
  • National Operational Standards: Ensure the achievement of national operational standards ratings.
  • Marketing Programs: Implement national, regional, and local marketing programs.
  • Financial Benchmarks: Develop and implement financial benchmarks for franchisee best operating practices.
  • Customer Service: Manage and report on customer queries and expectations through the customer service department.
  • Strategic Initiatives: Introduce strategic and tactical initiatives to enhance guest satisfaction with the Sorbet brand.
  • Meetings and Events: Manage, host, and coordinate regional and national franchisee meetings.
  • New Product Development: Play a key role in regards to new product, technology, store development, and revamp design interventions.
  • Growth and Development: Work closely with the New Business to drive growth and development of the stores and expansion into SADC.
  • IT Enhancement Projects: Responsible for implementation of all IT enhancement projects with Franchise Partners.
  • Training and Development: Identify and implement ongoing training and development of all citizens and Franchise Partners.
  • Relationship Management: Manage and maintain strong relationships with key strategic partners that support operational processes.
  • Store Revamp: Manage store revamp/upgrade programme in line with contractual arrangements with Franchise Partners.
  • Key Management Reports: Develop and implement key management reports and store reports to achieve financial objectives.
  • Group Strategic Plan: Develop the strategic plan of the Group.