Aviation Supervisor

Job Title: Aviation Supervisor - Customer Service Team Leader

About Us:

FlySafair is a leading airline in the aviation industry, committed to providing exceptional customer service and ensuring the smooth operation of our flights.

Job Description:

We are seeking a highly skilled Aviation Supervisor to lead our customer service team. The successful candidate will be responsible for supervising ticket sales staff, overseeing the day-to-day operations of the ticket sales department, and ensuring that all ticket sales are handled efficiently and accurately.

Key Responsibilities:

• Supervise ticket sales staff and ensure they adhere to FlySafair policies and procedures;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling, and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times;
• Resolve customer complaints and issues related to ticket sales;

Requirements:

• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word, Excel, and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.

Estimated Salary: R350,000 - R450,000 per annum

Location: Western Cape, George