Infrastructure Support Manager

3 days ago


Stellenbosch, Western Cape, South Africa Hyperclear Tech Full time

We're looking for a highly skilled Technical Support Supervisor to join our team at Hyperclear Tech. As a key member of our technical team, you'll be responsible for managing the day-to-day activities of our support team, ensuring the delivery of exceptional technical support and service to our clients.

About the Role

This is a challenging yet rewarding role that requires strong technical expertise, leadership skills, and a passion for delivering exceptional customer experiences. You'll supervise a team of technical support specialists, providing guidance and direction to ensure they have the necessary skills and knowledge to excel in their roles.

Your primary focus will be on optimizing support processes and workflows, identifying areas for improvement, and implementing changes to enhance efficiency and productivity. You'll work closely with internal stakeholders to align support strategies with business goals and client needs, ensuring seamless coordination and timely resolution of complex technical issues.

  • Process Optimization:
  • Collaborate with relevant departmental leaders to optimize support processes and workflows by identifying any addressable gaps within the processes and workflows.
  • Collaborate with relevant departmental leaders in the development of long-term support strategies and roadmaps, aligning technical initiatives with departmental and organizational goals.
  • Implement and maintain quality assurance measures, ensuring adherence to established standards, best practices, and compliance requirements.


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