Operations Support and Enhancement Manager
7 days ago
As an Oracle ERP Specialist at Investec Sandton, you will be responsible for managing and supporting operational queries, delivery of small/medium enhancements, and projects related to the transition to Oracle Fusion system.
The primary role involves working closely with business users to meet SLA expectations and collaborating with the software delivery team and other Investec teams for alignment and planning.
Responsibilities:
- Managing operations support and overseeing the overall support calls within the team
- Delivering small/medium enhancements and projects related to the transition to Oracle Fusion system
- Working closely with business users to meet SLA expectations and with the software delivery team and other Investec teams for alignment and planning
Requirements:
- 7+ years' experience working as a Functional Specialist on Oracle JDE and/or Oracle Fusion ERP applications
- Oracle Fusion Certification – ERP or Procure to Pay
- Extensive knowledge and experience of managing operations support and overseeing the overall support calls within the team
- A proactive mindset focused on streamlining processes in preparation for modernization (Oracle Fusion implementation)
- Improve operational efficiency by giving time back to the tech team to focus on change improvements
- Support in chart of accounts rationalization
- Process documentation – functional and system mapping; Mapping data model – source to record analysis and impact analysis around integration & impact on data migration
- Strengthen compliance & control – Effective management and remediation of IT risks
- High levels of ownership along with the ability to collaborate and communicate effectively within a team and business
- Oracle Integration Cloud knowledge
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