Customer Experience Professional

2 weeks ago


Johannesburg, Gauteng, South Africa Genpact Full time
Responsibilities
  • Servicing customers by answering product and service questions and advising about other products and services
  • Resolving product and service problems
  • Reviewing and making changes on customers' accounts when needed
  • Handling complaints
  • Handling inbound and outbound calls
  • Adhering to compliance policy

In this role, you will have the opportunity to work in a multicultural environment, providing customer service oriented support to clients. As a Banking Industry Customer Care Specialist, you will be responsible for handling customer inquiries and resolving issues related to banking products and services.



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