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Operational Excellence Director

2 weeks ago

Johannesburg, Gauteng, South Africa Tower Group Full time

The Tower Group is seeking a seasoned Retailation and Collections Lead to join our team on a 12-month contract basis. In this role, you will be responsible for establishing and managing the retention department, developing and implementing effective strategies to boost customer retention, and managing collections processes from start to finish.

Main Responsibilities:
  • Lead the development of innovative solutions to address collections challenges, ensuring timely payment recovery.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Analyze data to identify trends, opportunities, and areas for improvement, informing strategic decisions.
  • Maintain accurate records of customer interactions, payment history, and other relevant data to inform business decisions.

We are looking for an experienced professional with a strong background in retention and collections, preferably within the financial services or insurance industry. The ideal candidate will possess excellent leadership skills, with a minimum of two years in a managerial role, and be able to lead and develop a high-performing team.

Requirements:
  • Matric certification as a minimum educational requirement.
  • A minimum of eight years of experience in a retention/collections environment, with at least two years in a leadership or managerial position.
  • Demonstrated ability to lead, motivate, and develop a team to achieve business objectives.