Quality Assurance Director

4 days ago


Cape Town, Western Cape, South Africa TP Full time

TP is seeking a seasoned professional to lead its UK BFSI client's quality management efforts. As the successful candidate, you will provide strategic direction and oversight to a team of quality analysts, ensuring seamless delivery of quality programs that meet or exceed client expectations.

The ideal candidate will possess a proven track record in quality-related analysis, project management, and leadership. They should be able to drive process changes and improvements, communicate effectively across various platforms, and motivate team members to achieve high-quality results.

Key responsibilities include:

  • Developing and implementing quality management strategies aligned with client goals
  • Leveraging data insights to identify areas for improvement and driving performance enhancements
  • Leading weekly calibration sessions to ensure consistency among quality specialists
  • Compiling and distributing quality reports in a standard global format
  • Collaborating with Operations teams to develop coaching plans and improve areas of weakness

This role requires a strong understanding of quality frameworks, excellent communication skills, and the ability to work independently with minimal supervision. If you're a motivated and results-driven professional looking to make a meaningful impact in a fast-paced environment, we encourage you to apply.



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