Cloud Solution Architect

2 months ago

Johannesburg, Gauteng, South Africa Microsoft Full time
Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. We're seeking a skilled Cloud Solution Architect to join our team and help us build a future where customers come to us for more than just industry-leading products and services.

Job Summary

We're looking for a seasoned Cloud Solution Architect with expertise in Azure AI Services, including Azure OpenAI, Azure Cognitive Search, and Azure Machine Learning. As a key member of our team, you'll work closely with customers and Microsoft stakeholders to accelerate new customer opportunities from Proof of Concept (PoC) to Production. Your technical expertise and advisory skills will help customers unlock the full potential of Azure AI, driving business value and growth.

Responsibilities
  • Accelerate new customer opportunities from Proof of Concept (PoC) to Production for Azure AI workloads such as Azure OpenAI, Azure Cognitive Search, and Azure Machine Learning.
  • Provide customers with Generative AI expertise and advisory through architecture designs, proof of concepts, production reviews, and post-sales support.
  • Expand and grow Azure AI adoption for existing customer base.
  • Lead and provide guidance in technical escalations to unblock AI customers in collaboration with Microsoft stakeholders.
  • Provide expert perspective to key stakeholders to increase platform adoption through customer insights & feedback on a regular basis.
  • Drive product improvement and influence roadmap with Engineering through deep technical insights.
  • Increase AI technical intensity in the field through upskilling, sharing best practices, and scaling repeatable IP.
Requirements
  • Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND proven years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • Proven years' experience with enterprise-scale technical delivery experience with Azure AI Services including Azure OpenAI, Azure Cognitive Search, Azure Speech, Azure Machine Learning (or equivalent), Generative AI, LLM customization, NLP, Search, MLOps, Open-source AI frameworks, AI Infrastructure, architecture design.
  • Proven years' experience creating AI Proof of Concepts and Minimum Viable Products (MVPs) and supporting production deployments.
Preferred Qualifications
  • Breadth of technical experience and knowledge (preferred):
  • Application development skills – proficient with Python, Java, or similar programming languages in the context of application development, and ability to integrate Azure AI with other services; cloud application deployment experience with services such as Azure Functions, Kubernetes, Docker, API Management, and related.
  • Architecture Design – the ability to create and explain 3-tier architecture diagrams, system context diagrams, system interaction diagrams, etc.
  • Experience in architecting deployments for production in an enterprise setting including infrastructure knowledge, security, networking, and other considerations.
  • Proven years' experience working on technical projects in a customer-facing role (e.g., internal and/or external)
  • Ability to build relationships, orchestrate, lead, and influence virtual teams, ensuring successful acceleration and unblocking of customer projects.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
  • Presentation and communication skills with a high degree of comfort with key audiences (Senior Executives, Management, Data Scientists, Engineers, etc.)
About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

At Microsoft, we offer a range of benefits and perks to support your well-being, career growth, and work-life balance. These include industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and opportunities to network and connect.

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