Cellular Store Manager Lead

6 days ago


Durban, KwaZulu-Natal, South Africa Mr Price Group Full time
About Us
The Mr Price Group is a leading retailer in South Africa, offering a diverse range of products and services to customers across various markets. We pride ourselves on delivering exceptional customer experiences, fostering a culture of innovation and entrepreneurship, and promoting social responsibility and sustainability.

Job Description
We are seeking an experienced Retail Store Director to join our team at Mr Price Cellular. As a key member of our leadership team, you will be responsible for managing the daily operations of our stores, driving business growth, and ensuring exceptional customer experiences. Your primary objectives will include:
  • Stock Management: Ensure accurate receipt, unpacking, and merchandising of stock, as well as monitoring and managing stock levels to mitigate risks and maintain adequate stock on hand.
  • Sales Growth & Profitability: Analyse sales and profitability reports to identify areas for improvement, collaborating with management to implement operational action plans and increase sales performance.
  • Risk Management: Conduct compliance checks to ensure adherence to policies and procedures, mitigating risks and maintaining overall store security.
  • Customer Experience Management: Foster a culture of excellent customer service, ensuring that customer needs are met and exceeded through efficient and effective resolution of customer complaints and concerns.
  • Innovation: Implement innovative initiatives from Head Office to enhance customer experience and improve in-store processes, resulting in increased efficiency and productivity.

Requirements
  • NQF level 4 or equivalent qualification.
  • A minimum of 3 years' experience in a store management position, with a proven track record of success in sales and service management, budgeting, computer literacy, and communication skills.
  • Excellent knowledge of retail trade, brand management, customer service, cellular, mobile, new accounts, and insurance products.


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