Resident Lodge Manager

1 month ago


Limpopo, South Africa Ideal Candidates Full time
Job Title: Resident Lodge Manager

At our esteemed lodge, we are seeking a highly skilled and experienced Resident Lodge Manager to oversee the daily operations of our 20-tented room facility. As a leader in the hospitality industry, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Key Responsibilities:

  • Provide strategic direction and vision for the lodge, aligning it with company objectives.
  • Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve, and maintenance.
  • Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability.
  • Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback.
  • Ensure compliance with company policies, industry regulations, and health and safety standards.
  • Build and maintain strong relationships with guests, suppliers, and business partners to enhance the lodge's reputation and drive customer loyalty.
  • Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests.
  • Analyze financial reports, control costs, and prepare budgets to achieve financial targets.

Requirements:

  • Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and make informed decisions.
  • Minimum of 5 years of experience as General Manager or Resident Manager, with at least 5 years in a leadership role in Food and Beverage.
  • Proven track record of successfully managing lodge operations and delivering exceptional guest experiences.
  • Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Sound knowledge of hotel financials, revenue management, and budgeting.
  • Proficient in industry-specific software and systems.
  • Bachelor's degree/diploma in hospitality management or a related field (preferred).

What We Offer:

  • Live in position and meals provided whilst on duty.
  • 5% Provident forms part of CTC package (compulsory membership).


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