Resident Lodge Manager
1 month ago
At our esteemed lodge, we are seeking a highly skilled and experienced Resident Lodge Manager to oversee the daily operations of our 20-tented room facility. As a leader in the hospitality industry, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
Key Responsibilities:
- Provide strategic direction and vision for the lodge, aligning it with company objectives.
- Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve, and maintenance.
- Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability.
- Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback.
- Ensure compliance with company policies, industry regulations, and health and safety standards.
- Build and maintain strong relationships with guests, suppliers, and business partners to enhance the lodge's reputation and drive customer loyalty.
- Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests.
- Analyze financial reports, control costs, and prepare budgets to achieve financial targets.
Requirements:
- Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and make informed decisions.
- Minimum of 5 years of experience as General Manager or Resident Manager, with at least 5 years in a leadership role in Food and Beverage.
- Proven track record of successfully managing lodge operations and delivering exceptional guest experiences.
- Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Sound knowledge of hotel financials, revenue management, and budgeting.
- Proficient in industry-specific software and systems.
- Bachelor's degree/diploma in hospitality management or a related field (preferred).
What We Offer:
- Live in position and meals provided whilst on duty.
- 5% Provident forms part of CTC package (compulsory membership).
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