Operations Director

7 days ago


Durban North, KwaZulu-Natal, South Africa Business Capital Group Full time

Overview:

We are seeking an experienced Operations Director to lead the effective management of our collections and recovery operations, ensuring the implementation of business strategies, cost-effective solutions, and meeting set goals.

About Us:

At Business Capital Group, we pride ourselves on delivering innovative financial solutions to our clients. Our team of experts is dedicated to providing exceptional service and support to ensure our customers' needs are met.

Job Description:

The successful candidate will have a proven track record in managing high-performing teams, implementing performance frameworks, and achieving operational goals. Key responsibilities include:

  • Performance Management: Develop and implement performance frameworks to address underperformance and drive improvement across the team.
  • Team Development: Create and execute action plans for team development and retention, focusing on talent identification and succession planning.
  • Operational Excellence: Achieve collections and financial targets while optimizing productivity, ensuring regulatory compliance and internal policy adherence.
  • Client Interaction: Regularly engage with clients to report on operational performance and provide strategic insights.

Requirements:

To be considered for this role, candidates must possess:

  • A bachelor's degree in business or a related field.
  • A minimum of 5-10 years of management experience, with a strong background in collections or financial services.
  • Excellent leadership and commercial awareness skills, with the ability to identify talent and develop successors.
  • Proficiency in Microsoft Office and excellent communication skills.

Benefits:

This role offers a unique opportunity to drive success through effective team management, performance monitoring, and achieving operational goals. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.



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